The second pre-conference I attended was Kevin Wheeler's presentation on Techniques & Tools to Adapt Technologies for Workforce Planning. His approach to workforce planning is not tactical because it focuses on what roles are critical to driving the success of an organization. Once you have figured out what your key positions are, then retaining and staffing these roles should become part of an organizations strategy. What are these "critical roles"? Obviously these vary from organization to organization, but Kevin suggested the following:
- Those that produce revenue
- Research and Development - those that drive innovation
- Those that directly interface with the customer
Organizations that do workforce planning right not only understand their what roles are critical, but have creative and swift response plans in place to execute when vacancies take place and not operate from a "replacement" mode. In fact, if organizations can do this well, then it can even be called a competitive advantage.
Kevin helped us understand, that workforce planning is more than gathering data from our ERP and ATS systems, it is about providing strategic information that enables leaders to make sound decisions to drive the business forward.
I look forward to reading more articles from Kevin on workforce planning in the future.
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